Privacy Policy

This Privacy Policy explains how (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from mulvor.com (the “Website”).

Information We Collect

Device and Usage Information

When you visit our Website, we may automatically collect certain information about your device and use of the Website, including:

• Web browser and device type;

• IP address and approximate location;

• Operating system and time zone;

• Cookies installed on your device;

• Pages and products you view;

• Referring websites or search terms; and

• Information about how you interact with the Website.

Order Information

When you make or attempt to make a purchase through the Website, we may collect:

• Your name;

• Billing and shipping addresses;

• Email address;

• Telephone number;

• Order and transaction details; and

• Limited payment-related information.

Complete payment card information is processed securely by the applicable payment service provider and is not stored directly on our servers.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders;

• Process payments and arrange delivery;

• Provide invoices and order confirmations;

• Communicate with you about your order;

• Provide customer service;

• Detect and prevent fraud or other unauthorized activity;

• Improve and optimize our Website;

• Comply with applicable legal obligations; and

• Send marketing or promotional communications where you have provided consent.

You may withdraw your consent to receive promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.

How We Disclose Your Information

We may disclose personal information to trusted third-party service providers when necessary to operate our business, including:

• Payment processors;

• Shipping and delivery providers;

• Website hosting and technical service providers;

• Analytics providers; and

• Customer service providers.

These service providers may only use personal information as necessary to perform services on our behalf, subject to their applicable privacy and security obligations.

We may also disclose information when required by applicable law, regulation, court order, subpoena, search warrant, or another lawful request, or when reasonably necessary to protect our rights, customers, business, or the public.

We do not sell personal information to third parties.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of personal information.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, meet legal and accounting obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Your Privacy Rights

Subject to applicable Canadian privacy legislation, you may have the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Withdraw consent to certain uses of your information;

• Request deletion of your information, where legally permitted; and

• Submit a complaint regarding how your information is handled.

To exercise your rights, please contact us using the information provided below. We may need to verify your identity before completing your request.

Cookies

We use cookies and similar technologies to maintain sessions, remember preferences, analyse Website performance, prevent fraud, and improve the shopping experience.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some Website features.

Where required by applicable law, we will obtain consent before using non-essential cookies.

International Data Transfers

Some service providers may process or store personal information outside the province or territory in which you reside or outside Canada. In such circumstances, the information may be subject to the laws of the jurisdiction where it is processed or stored.

We take reasonable steps to ensure that service providers handling personal information maintain appropriate privacy and security safeguards.

Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Any revisions will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the Website or another appropriate method.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to submit a complaint, please contact us at:

Email: service@mail.mulvor.com