Shipping and Delivery Policy
Thank you for shopping with us. This policy explains the shipping and delivery process for orders delivered within Canada.
Order Processing Time
All orders are generally processed within 1–2 business days after payment confirmation. Business days are Monday through Friday, from 9:00 AM to 6:00 PM, excluding public holidays.
Orders placed after 6:00 PM on Friday or during weekends and public holidays will begin processing on the next business day.
Delivery Time
Once shipped, orders generally arrive within 12–15 business days. Business days do not include weekends or public holidays.
Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, and other circumstances beyond our reasonable control.
Shipping Carriers
We may use the following carriers:
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Canada Post
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UniUni
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UPS
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FedEx
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Other local delivery providers
The final carrier will be selected according to the destination, package details, and logistics arrangements.
Shipping Rates and Coverage
Eligible orders delivered to most Canadian addresses may qualify for free standard shipping.
Shipping availability, free-shipping eligibility, and additional charges for remote areas, Yukon, the Northwest Territories, Nunavut, and P.O. box addresses will be displayed at checkout.
Customs and Duties
For orders shipped to Canada, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or related charges imposed by Canadian authorities or the carrier, unless otherwise stated at checkout.
We recommend checking the applicable import requirements before placing an order.
Potential Delivery Delays
Although we strive to meet the estimated delivery time, delays may occasionally occur due to factors beyond our reasonable control, including:
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Severe weather conditions;
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Increased carrier shipping volumes;
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Customs processing;
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Incorrect or incomplete address information;
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Public holidays.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.
Returns
We accept eligible returns within 14 calendar days of delivery. Returned items must be unused, kept in their original packaging, and accompanied by proof of purchase.
For complete eligibility requirements and instructions, please refer to our Return Policy.
Contact Information
If you have any questions about your order or this policy, please contact us:
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Email: service@mail.mulvor.com